Refund & Return Policy – Cozy Vibe BD

Customer satisfaction is our top priority at Cozy Vibe BD. We follow a fair and transparent refund and return policy to ensure every shopper feels confident.

Eligible for Refund/Return:

  • Wrong product delivered
  • Damaged or defective items
  • Products that do not match the description

Not Eligible:

  • Products that have been used, damaged, or altered
  • Items without original packaging, tags, or accessories
  • Requests made after 3 business days from delivery

How to Process a Return/Refund:

  1. Contact our support team within 3 business days and provide proof of the issue (photo or video).
  2. Once approved, refunds are processed within 7–10 business days via the original payment method.
  3. In some cases, return shipping may be the customer’s responsibility (except for defective or incorrect products).

This policy ensures your rights are protected while maintaining Cozy Vibe BD’s credibility and trust.

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